In Store
Big R will gladly accept returns for exchange or store credit within 30 days of purchase. Merchandise must be in as-new condition with tags, packaging intact, unwashed and unworn.
You must have proof of purchase for all cash returns. If you do not have a receipt, the return will be made for the lowest sale price and for in store credit only.
Big R does not cover ordinary wear and tear, or damage caused by improper use or accidents. If your item has a manufacturing defect in the material or workmanship, you can return it for a refund or exchange.
Online
Big R strongly recommends all return shipments be made by UPS or USPS to take advantage of the tracking system.
We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.
Include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.
Frequent Asked Questions?
What are resalable items?
All items must be clean, unwashed, unworn, unscuffed and have original tags.
Where do I return an item purchased online?
Big R Online
Attn: Returns Department
100 Big R Street
Pueblo, CO 81001
Can I return or exchange a clearance item?
We do not accept returns on clearance items.
Guidelines and restrictions
Power equipment items such as lawn mowers, weed eaters, hedge trimmers, chainsaws, air conditioners, power washers, compressors, and generators are not returnable. These items must go through the manufacturer's warranty for repair.
ALL SALES FINAL ON CLEARANCE ITEMS, GUNS AND POWER EQUIPMENT